Since 1999, Finer Frames in Eagle, Idaho, has provided innovative design, museum framing, restoration, art installation, and a range of other services. Finer Frames works with customers to showcase and conserve their art, photos, diplomas and degrees in the best ways while allowing their personalities to shine through. <\/p>\n
Owner and nationally recognized art and framing consultant Meg Glasgow focuses on each project down to the last detail, and that commitment to excellence carries over into other aspects of her business. \u201cCustomer service is important. I always want to do whatever I can to make transactions easier for customers,\u201d she says. <\/p>\n
How to Give Payments a New Look<\/strong> Glasgow points out that her customers use payment cards for about 98 percent of Finer Frames transactions, So, greater efficiency would mean time savings and allow her to focus on her customers rather than on technology. <\/p>\n LifeSaver Software, a framing and point of sale solution Glasgow had used for more than a decade, announced a partnership with EVO payments. So, she decided to take advantage of the opportunity to streamline processes with integrated credit card processing from LifeSaver and EVO.<\/p>\n Technology, Partnership, and Support <\/strong> Glasgow comments that besides delivering all of the payment capabilities that Finer Frames needs, EVO also provides excellent support. \u201cIt\u2019s definitely white-glove service,\u201d she says.<\/p>\n For example, her shop encountered an issue shortly before Christmas 2021. \u201cEVO was extremely responsive. They stayed on the phone with us, walked us through everything, and even sent a new terminal as a backup so we\u2019d have it during the busy holiday season,\u201d she says. \u201cWe\u2019re so happy with their level of care and follow-through. You don\u2019t always get that with tech support.\u201d<\/p>\n Glasgow also considers EVO a critical partner for her business. \u201cI get emails every night at midnight with batch reports. Funds are deposited quickly, and they\u2019re easy to track,\u201d she says. \u201cI love the clarity and transparency. It gives me trust in the company.\u201d <\/p>\n She adds, \u201cRates are competitive, we\u2019re treated fairly, and we\u2019re appreciated, which means the world to me.\u201d <\/p>\n
\nWhen Finer Frames moved to a new location in 2019, Glasgow wanted to take the opportunity to update payments technology. Until that time, the shop and its gallery that displays local artists\u2019 work used a nonintegrated payment system. \u201cThere were extra steps when we ran cards,\u201d Glasgow says. \u201cWe had to go into the point of sale software and enter that the customer made a payment and deduct it from the invoice.\u201d <\/p>\n
\nAfter upgrading to integrated payments, transactions at Finer Frames became quick, easy, and convenient. EVO enables the shop to accept a wide range of payment types, including EMV, contactless cards and mobile wallets such as Apple Pay. \u201cYou capture customer information, and the payment system sends it like magic to the point of sale and accounting systems,\u201d she says. \u201cNow, payment is a one-step process.\u201d<\/p>\n