{"id":19062,"date":"2021-08-20T12:11:45","date_gmt":"2021-08-20T16:11:45","guid":{"rendered":"http:\/\/www.evopayments.us\/staging\/?p=19062"},"modified":"2021-12-10T10:18:55","modified_gmt":"2021-12-10T15:18:55","slug":"vending-has-been-experiencing-a-lot-of-change-in-recent-years","status":"publish","type":"post","link":"https:\/\/www.evopayments.us\/staging\/vending-has-been-experiencing-a-lot-of-change-in-recent-years\/","title":{"rendered":"Vertical-Specific Vending Reflects Broader Trends"},"content":{"rendered":"\n<p>Vending has been experiencing a lot of change in recent years. One part of this is the ongoing evolution<br>of technology, and another is consumers\u2019 increasing comfort with mobile phones and other<br>cashless payments. According to a report by Technavio, the global vending machine market is expected<br>to have a $12.45 billion growth between 2018 and 2023, with 40% of that growth coming from the<br>Americas.<sup>1<\/sup><\/p>\n\n\n\n<p>Take a look at ways two companies have incorporated multi-industry trends into their highly vertical-specific vending machines, as well as some other features they bring to the table.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"wurth-industry\">W\u00fcrth Industry<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<p>Their <strong>vertical-specific workplace vending<\/strong> distributes <strong>operating supplies<\/strong> to <strong>improve efficiency <\/strong>and<strong> reduce costs<\/strong>.<\/p>\n\n\n\n<p>W\u00fcrth (founded in Germany in 1945) is a world leader in fasteners, tools, and other construction supplies. So how are they relevant? W\u00fcrth is interesting because they\u2019re&nbsp;<strong>a unique example of vertical-specific vending machines<\/strong>\u2014and a high-volume example, at that. These types of machines are becoming more popular because they automate the process of distributing workers\u2019 tools and supplies.<br><\/p>\n\n\n\n<p>W\u00fcrth offers \u201ca comprehensive vending machine concept [for]&nbsp;<strong>operating supplies<\/strong>, from their supply and storage, to provision, to fully automated replenishment.\u201d<a target=\"_blank\" rel=\"noreferrer noopener\" href=\"\"><sup>[2]<\/sup><\/a><\/p>\n\n\n\n<p>Systems for distributing work materials used to boil down to&nbsp;<strong>two options<\/strong>: a) tie up staff time, or b) hope no one takes more than their share of unattended items. Because workers cannot access&nbsp;<em>more<\/em>&nbsp;than their allotted amount\u2014and because items can\u2019t \u201cwalk away\u201d\u2014these machines create a&nbsp;<strong>cost savings<\/strong>. So if, for example, a particular employee is being wasteful, their usage can be tracked and addressed.<\/p>\n\n\n\n<p>Vertical-specific workplace machines are&nbsp;<strong>gaining momentum in many industries<\/strong>: you won\u2019t just see hammers, nails, and power tools, but standard office\/school supplies, medical supplies, and even electronics. IT workers can scan their badges at machines to receive new USB disks, cords, or even keyboards. During the pandemic, many workplaces added machines that distribute personal protective equipment.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 id=\"tomra-reverse-vending\"><br>TOMRA Reverse Vending<\/h2>\n\n\n\n<p><strong>Who would expect a bottle recycling machine to&nbsp;<strong>be fully up-to-date<\/strong>&nbsp;with users\u2019&nbsp;<strong>trendy digital interface<\/strong>expectations?<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Residents of states with bottle and can deposits are likely familiar with&nbsp;<strong>reverse vending machines (RVM)<\/strong>. Instead of receiving items, people&nbsp;<strong>insert their used items<\/strong>&nbsp;in exchange for money (or, at least, good karma).&nbsp;<\/p>\n\n\n\n<p>TOMRA is the world\u2019s largest RVM provider. They offers updates specific to their vertical, like multi-feed input (i.e., pouring containers from a bag instead of one-at-a-time insertion).<br><br>But we\u2019re more interested in the fact that TOMRA is staying current with multi-industry <strong>digital trends <\/strong>and <strong>consumer interface expectations<\/strong>.<\/p>\n\n\n\n<ul><li><strong>Charitable Donations <\/strong>\u2013 Like donation trends on social media platforms, TOMRA allows users to donate refund money to charities. These can be frequently updated based on what disasters\/causes are in the news.<br><\/li><li><strong>Company-Specific App \u2013 <\/strong>The myTOMRA app assigns bar codes, maps locations, and has a feature that cuts waiting time.<br><\/li><li><strong>Gamification<\/strong> \u2013 Gamification turns everyday activities into personal challenges. Audiobook platforms, exercise chains, and even restaurants have started tapping customers\u2019 competitive streaks to increase engagement. With TOMRA\u2019s gamification, customers track milestones and unlock achievement badges for metrics like visits and volume.<br><\/li><li><strong>Paperless Transactions<\/strong> \u2013 Entertainment complexes, utility companies, and other industries are pushing to go paperless. This can be framed as environmental sensitivity, an efficiency improvement, or a \u201ctouchless\u201d anti-viral measure. While most RVMs print out paper receipts, TOMRA can send digital vouchers to one info hub, so no one needs to misplace little scraps of paper. Centralized info hubs require the user to keep up with passwords or use limited phone space, but they\u2019re on the rise.<\/li><\/ul>\n\n\n\n<p><\/p>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Vending Disruption: e-Waste Collection. . . and what next?<\/strong><\/p>\n\n\n\n<p>A report by QY Research projects that the global RVM market will be worth $685.1 million by the end of 2025.<sup>3<\/sup> And <strong>reverse vending has evolved<\/strong> to mean more than just container recycling. Electronic devices are often tagged with a symbol of a crossed-out trash can, indicating that they require special disposal in order to not pollute or waste precious metals. Many cities have disposal sites for e-waste\u2014but how many people actually plan a special trip for that? In the U.S., <strong>ecoATM<\/strong> has 4,800 kiosks where users can easily sell\/recycle their old phones or tablets. With industry-disrupting functions like these, big players in vending machine manufacturing are surely paying attention.<\/p>\n\n\n\n<p>As the vending industry continues to innovate, we can expect to see users\u2019 digital expectations and trends from other industries influence machine functionality. These companies\u2019 modernizations improve things for end-users, machine operators, or both. As customers expand their \u201cuser experience\u201d expectations, savvy manufacturers will feel more and more pressure to stay current with their machine enhancements.<\/p>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><sup>1<\/sup> \u201cGlobal Vending Machine Market, 2019 \u2013 2023,\u201d <a href=\"http:\/\/www.technavio.com\" data-type=\"URL\" data-id=\"www.technavio.com\">www.technavio.com<\/a><\/p>\n\n\n\n<p><sup>2<\/sup> <a href=\"http:\/\/www.worthindustry.com\" data-type=\"URL\" data-id=\"www.worthindustry.com\">www.wurthindustry.com<\/a><\/p>\n\n\n\n<p><sup>3<\/sup> <a href=\"http:\/\/www.qyresearch.com\" data-type=\"URL\" data-id=\"www.qyresearch.com\">www.qyresearch.com<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator is-style-dots\"\/>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n    <div class=\"cta cta-full\">\n        <img src=\"https:\/\/www.evopayments.us\/staging\/wp-content\/uploads\/2019\/11\/cta_full-width_3.jpg\" alt=\"\" \/>\n        <div class=\"content-holder\"> <!--this extra div is needed to make line behind content and above image-->\n          <div class=\"content\">\n            <h3>Connect with Us<\/h3>\n            <p>With business activities in 50 markets and 150+ currencies around the world, EVO is among the largest fully integrated merchant acquirers and payment processors in the world.<\/p>\n            <div class=\"button-container\"><a href=\"\/about\/contact-us\/\" class=\"btn border\">Contact Us<\/a><\/div>\n          <\/div> <!-- \/.content -->\n        <\/div> <!-- \/.content-holder -->\n    <\/div><!-- \/.cta -->\n\n        ","protected":false},"excerpt":{"rendered":"<p>Vending has been experiencing a lot of change in recent years. One part of this is the ongoing evolutionof technology, and another is consumers\u2019 increasing comfort with mobile phones and othercashless payments. According to a report by Technavio, the global vending machine market is expectedto have a $12.45 billion growth between 2018 and 2023, with [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":19070,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_editorskit_title_hidden":false,"_editorskit_reading_time":3,"_editorskit_typography_data":[],"_editorskit_blocks_typography":"","_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","_mi_skip_tracking":false},"categories":[49,15],"tags":[517],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Vertical-Specific Vending Reflects Broader Trends - EVO Payments<\/title>\n<meta name=\"description\" content=\"Being vertical-specific means your company needs to have resources available to its consumers. 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One part of this is the ongoing evolutionof technology, and another is consumers\u2019 increasing comfort with mobile phones and othercashless payments. According to a report by Technavio, the global vending machine market is expectedto have a $12.45 billion growth between 2018 and 2023, with&hellip;","_links":{"self":[{"href":"https:\/\/www.evopayments.us\/staging\/wp-json\/wp\/v2\/posts\/19062"}],"collection":[{"href":"https:\/\/www.evopayments.us\/staging\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.evopayments.us\/staging\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.evopayments.us\/staging\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.evopayments.us\/staging\/wp-json\/wp\/v2\/comments?post=19062"}],"version-history":[{"count":20,"href":"https:\/\/www.evopayments.us\/staging\/wp-json\/wp\/v2\/posts\/19062\/revisions"}],"predecessor-version":[{"id":20609,"href":"https:\/\/www.evopayments.us\/staging\/wp-json\/wp\/v2\/posts\/19062\/revisions\/20609"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.evopayments.us\/staging\/wp-json\/wp\/v2\/media\/19070"}],"wp:attachment":[{"href":"https:\/\/www.evopayments.us\/staging\/wp-json\/wp\/v2\/media?parent=19062"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.evopayments.us\/staging\/wp-json\/wp\/v2\/categories?post=19062"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.evopayments.us\/staging\/wp-json\/wp\/v2\/tags?post=19062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}